IT Help Desk Questions And Answers

41⟩ IT Help Desk interview questions part 8

► Have you noticed some product-issues that you perceive could cause possible calls by end users/ customers?

► What steps do you take when handling an awkward call such as when the caller is concerned with their warranty or asking for a return or refund?

► Are you familiar with service manuals/schematics and how do you use them?

► What if a warranty has expired and a customer demands a no-charge repair?

► A customer could damage a product and expect the company to fix or replace it. How would you handle this situation?

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42⟩ Tell me how you deal with the frustrated customer?

The first thing a help desk person must do is to try understanding the customer, also try to avoid the conflicts or any such things that disturbs the customer. Then you can confront with each other and try to solve the problem.

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43⟩ Tell me the three abilities of an ideal help desk person?

► Ability to listen others

► Ability to present your thoughts clearly

► To be patient especially in a tense situation

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44⟩ How will you help him/her if there is a customer who does not understand your language?

I personally think that to help someone, language should not be barrier. Anyhow if you cannot help him out then the best thing would be to make him understand with the sign language (obviously when seeing the customer physically). Over a call, you can use google translate or similar tools to communicate with customer.

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45⟩ Why company or organization really needs a helpdesk?

The key to run company effectively is that the resources are available and operational all the time, especially if it is an IT company. Helpdesk is necessary as it makes sure that resources are available for customer and also operational reasons.

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46⟩ IT Help Desk interview questions part 9

► What is the difference between a hub and a switch?

► What is a network?

► What is Active Directory?

► What is TCP/IP and what does it stand for?

► What is a default gateway?

► What does DHCP stand for?

► What is an IP Address?

► What is the significance of the IP address 255.255.255.255?

► What are the 3 major classes of an IP network?

► What is a Class D IP address?

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47⟩ What is the importance of IT skills in help desk service?

To process your work quickly computer skills are very important these days. Computers not only make your work easy but also save your time and energy. I use internet, online books and other educational resource to upgrade my IT skills.

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48⟩ Tell me are you flexible with the weekend's job?

As far as I get another day off in place of weekend, I don't have any problem in doing weekend Job.

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49⟩ Tell me what motivates you for the help desk assistant job?

I like to communicate with people. Help desk assistant job is a type of job where you continuously interact with people and help them to solve their problems.

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50⟩ Tell me your worst experience so far as a help desk assistant?

Try to give answer where you had a minimum conflict or misunderstanding with the customer, and then explain how you had solved the problem.

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51⟩ IT Help Desk interview questions part 10

► What is OSPF?

► A user is complaining of delays when using the network. What would you do?

► What is the difference between layer 2 and layer 3 in the OSI model?

► What is the difference between a hub, switch, and router?

► What is a VLAN?

► What is the difference between TCP and UDP?

► How do you distinguish a DNS problem from a network problem?

► What are a runt, Giant, and collision?

► What is a broadcast storm?

► What is the purpose of VRRP?

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52⟩ IT Help Desk interview questions part 11

► What is a VPN?

► What is a default route?

► How do you set a default route on an IOS Cisco router?

► What is a metric?

► What is a MAC address?

► What is ARP/RARP?

► Describe a TCP connection sequence.

► What is MTU?

► What other TCP setting can you modify besides MTU to shorten packets?

► What is the difference between layer 2 and layer 3 devices?

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53⟩ IT Help Desk interview questions part 13

► Name the process names for the following: System Attendant, Information Store, SMTP/POP/IMAP/OWA?

► What is the maximum amount of databases that can be hosted on Exchange 2003 Enterprise?

► What are the disadvantages of circular logging?

► >What is Active Directory schema?

► What are the domain functional levels in Windows Server 2003?

► What is the default domain functional level in Windows Server 2003?

► What are the forest functional levels in Windows Server 2003?

► What is a global catalog server?

► How can we raise domain functional and forest functional levels in Windows Server 2003?

► What is the default protocol used in directory services?

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54⟩ IT Help Desk interview questions part 14

► What is IPv6?

► What are the physical & logical components of ADS?

► In which domain functional level, we can rename a domain name?

► What is multi master replication?

► What is a site?

► Which is the command used to remove active directory from a domain controller?

► What is the file that's responsible for keeping all Active Directory databases?

► Tell us a little bit about yourself?

► What are your greatest strengths?

► What are your greatest weaknesses?

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55⟩ IT Help Desk interview questions part 15

► What do you like about your current job or what did you like about your last job?

► Give us an example of when you handled a stressful situation.

► Give us an example of one of the toughest problems you had to face, and how did you deal with it?

► Why do you think you should get this position?

► Do you think you are the best person for this job? If so, why?

► Why did you apply for this position?

► Why did you apply for a position with our company and what do you know about us?

► Why should we hire you?

► Tell us about your short and long term goals?

► Where do you see yourself five years from now?

► Please explain, what does customer service mean to you?

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56⟩ IT Help Desk interview questions part 16

► What does being a team player mean to you?

► Give us an example of how you handled a conflict with another employee?

► What are your salary expectations?

► What would you consider your most important accomplishment?

► How would you define success?

► At your last review, what improvements did your manager suggest you make?

► What would your coworkers say about you?

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57⟩ IT Help Desk interview questions part 12

► What is the subnet for a class C network?

► Have you configured a NIS server/client before? If so, describe what you did.

► Have your configured a NFS server?

► What are RAID 1 and RAID 5?

► What are the required components of Windows Server 2003 for installing Exchange 2003?

► What must be done to an AD forest before Exchange can be deployed?

► What Exchange process is responsible for communication with AD?

► What connector type would you use to connect to the Internet, and what are the two methods of sending mail over that connector?

► How would you optimize Exchange 2003 memory usage on Windows Server 2003 with more than 1Gb of memory?

► What are the standard port numbers for SMTP, POP3, IMAP4, RPC, LDAP and Global Catalog?

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57 IT Help Desk Questions And Answers

41⟩ IT Help Desk interview questions part 8

42⟩ Tell me how you deal with the frustrated customer?

43⟩ Tell me the three abilities of an ideal help desk person?

44⟩ How will you help him/her if there is a customer who does not understand your language?

45⟩ Why company or organization really needs a helpdesk?

46⟩ IT Help Desk interview questions part 9

47⟩ What is the importance of IT skills in help desk service?

48⟩ Tell me are you flexible with the weekend's job?

49⟩ Tell me what motivates you for the help desk assistant job?

50⟩ Tell me your worst experience so far as a help desk assistant?

51⟩ IT Help Desk interview questions part 10

52⟩ IT Help Desk interview questions part 11

53⟩ IT Help Desk interview questions part 13

54⟩ IT Help Desk interview questions part 14

55⟩ IT Help Desk interview questions part 15

56⟩ IT Help Desk interview questions part 16

57⟩ IT Help Desk interview questions part 12

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IT Help Desk

Home Help Desk IT Help Desk

57 IT Help Desk Questions And Answers

41⟩ IT Help Desk interview questions part 8

42⟩ Tell me how you deal with the frustrated customer?

43⟩ Tell me the three abilities of an ideal help desk person?

44⟩ How will you help him/her if there is a customer who does not understand your language?

45⟩ Why company or organization really needs a helpdesk?

46⟩ IT Help Desk interview questions part 9

47⟩ What is the importance of IT skills in help desk service?

48⟩ Tell me are you flexible with the weekend's job?

49⟩ Tell me what motivates you for the help desk assistant job?

50⟩ Tell me your worst experience so far as a help desk assistant?

51⟩ IT Help Desk interview questions part 10

52⟩ IT Help Desk interview questions part 11

53⟩ IT Help Desk interview questions part 13

54⟩ IT Help Desk interview questions part 14

55⟩ IT Help Desk interview questions part 15

56⟩ IT Help Desk interview questions part 16

57⟩ IT Help Desk interview questions part 12

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