“Operation Manager post related Frequently Asked Questions by expert members with experience in Operations Manager. These questions and answers will help you strengthen your technical skills, prepare for the new job test and quickly revise the concepts”
The tasks are numerous, so give a few specific examples.
Example:
Preparing budgets for programs, arranging facilities and ensuring coordinated movement from site to site, making inventory control and logistics, being an employees' supervisor, conducting job interviews etc.
Some obvious examples include quick learning/thinking and problem solving agility, leadership and communication skills. Describe how you really have a background in these.
For example:
You have used your communication skills and leadership abilities to manage changes and to deal with all levels of personnel.
An operations manager's aim is to ensure that the organization is running as smoothly and efficiently as possible and that the goods and/or services produced meet client or customer needs.
An operations manager is a senior-level employee who oversees the production of goods and/or providing of services.
Here are the skills needed to be operations manager:
☛ Active Listening
☛ Management of Personnel Resources
☛ Time Management
☛ Monitoring
☛ Judgment and Decision Making
☛ Reading Comprehension
☛ Speaking
☛ Management of Financial Resources
☛ Active Learning
☛ Persuasion
☛ Coordination
☛ Negotiation
☛ Critical Thinking
☛ Writing
☛ Instructing
☛ Management of Material Resources
☛ Learning Strategies
☛ Service Orientation
☛ Social Perceptiveness
☛ Mathematics
☛ Quality Control Analysis
Operations Managers monitor the work of the different departments within a company, or of different companies and organizations. They are highly trained, highly qualified professionals with great and complex responsibilities.
Operations managers design policies, plan human and technical resources, manage day to day tasks. They are involved in almost all aspect of company operations at once, but their overall goal is to provide and support the most effective methods of operation.
By analyzing information and evaluating results to choose the best solution and solve problems.
Duties and tasks of operations manager:
☛ Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products.
☛ Manage staff, preparing work schedules and assigning specific duties.
☛ Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
☛ Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
☛ Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
☛ Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
The following are some important skills and abilities required by operations managers in handling problem employees:
☛ The strength to deal with the situation in a direct manner as soon as it is realized. Ignoring a problem is never the solution.
☛ The ability to separate personal feelings from the behaviors. There may be mutual dislike between you and the problem employee, but the focus should always remain on the employee's behavior as it relates to achieving the goals of the company.
☛ The ability to thoroughly investigate the situation and not rely on gossip and hearsay.
☛ The effort to clearly communicate and provide specific feedback to this employee on how his behavior is impacting others by providing specific examples.
☛ The desire to work to coach the employee in displaying more appropriate behaviors.
☛ The awareness of the importance of actively documenting situations in the employee's record and consulting with HR as necessary.
☛ The understanding of when termination may be appropriate and how to follow through within the law.
Activities of operations manager:
☛ Getting Information
☛ Communicating with Supervisors
☛ Establishing and Maintaining Interpersonal Relationships
☛ Resolving Conflicts and Negotiating with Others
☛ Evaluating Information to Determine Compliance with Standards
☛ Making Decisions and Solving Problems
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