Restaurant Manager

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“Restaurant Manager related Frequently Asked Questions by expert members with experience as Restaurant Manager. These questions and answers will help you strengthen your technical skills, prepare for the new job test and quickly revise the concepts”



90 Restaurant Manager Questions And Answers

1⟩ Explain me what is your greatest strength?

I am an extremely hard working and quick leaning person. I have got good communication skills. I have got similar working experience. I can easily adapt with d change in working culture. I have team work spirit.

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2⟩ Explain me a situation where a customer was upset and you handled the situation?

A customer had found a hair in her food, after apologizing for the event I assured her that all necessary precautions have been taken and that this incident will be look into more intensely, I showed her that all our staff wear the required gear and take the needed precautions, I replaced her meal and offered a discount for a future date at the restaurant. She left satisfied - I addressed the problem immediately, took care of her needs and showed her that the problems is not one that happens often and will be dealt with even more care in the future.

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4⟩ Explain what are your goals for my restaurant?

I would like to contribute to making the restaurant one of the most talked about restaurants that gives great customer care, great food and drinks, with a friendly family atmosphere, take control of profit margins, and help to develop team members.

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7⟩ Tell me what are the key tasks for restaurant supervisor?

Restaurant supervisors provide leadership to restaurant staff. They create and disseminate schedules and duties, oversee food preparation activities, control inventories of food and equipment, recommend measures to improve work procedures and ensure that customers have a good dining experience.

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9⟩ Tell me how do you apply ISO 9001 to your job?

ISO 9001 is a quality management system which is aimed at improving the operations of a business. In a restaurant environment, the system lays out requirements that are necessary to run a restaurant in terms of operational stability, quality of food and personal hygiene of food service workers.

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10⟩ Explain do you have experience hiring and/or firing personnel?

If you do, don't hesitate to give examples of firing people, as long as you explain your decision clearly and confidently. Further, explain you decision process on hiring new employees. Be specific and confident about your past decisions on employee hiring, professional development, and retention.

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11⟩ Explain a typical work week for a food management position?

Employers expect a supervisor candidate to discuss what they do and how they do it in detail. Before the interview, you'll want to be well-versed in the duties that will be required of you. Talk with a colleague or reflect on your own previous positions that relate to the desired job and make note of all the key details. The more you can connect past experiences and know-how with the current job opening, the more successful you'll be at answering questions related to this topic. Good topics to cover include showcasing how you're organized and timely.

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12⟩ Tell us why do you think that the position of an assistant manager is important for the company?

Be confident answering in the affirmative. The assistant manager's role is exciting and challenging as you work closely with an executive of the company. It is a job that is all about management and applying management skills. The assistant manager often communicates with staff, managers, and customers, and directly oversees customer service. Assistant managers play an important part in ensuring profit and a good name for the organization.

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18⟩ Tell me what are some ways you deal with customer complaints?

Do you have any specific examples? When you work in a restaurant, it is important to have positive customer feedback. This ensures that people keep coming back, and it is also a great way to get referrals. In the event of a customer complaint, it is important to take quick action so the problem does not escalate. Sometimes the interviewer may provide a hypothetical situation for you to resolve. Make sure to discuss what you would do to rectify the problem and provide examples from the past.

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