Sales Ability

Applicant should understand why they need to go to their direct superior first. They should have a commitment to improving products and services which increases positive customer relations. They should want to create a feeling of loyalty and build trust with co-workers and customers.

Applicant should understand the risks and challenges of new market developments.

Applicant should display good judgment in creating new marketing techniques and enjoy the process and the rewards that result from the innovation.

Applicant should have the motivation to inspire others with innovative ideas.

Applicant should understand the interaction between company, product quality, and reputation.

Answer should indicate that applicant knows how to keep up with changing trends and they should be able to recognizes the necessity of staying ahead in a constantly changing market.

Applicant should have the ability to pick out key features and benefits of a product and then ”‘sell” them effectively under pressure.

A very low rating suggests poor self-belief. Too high of a rating may suggest a level of arrogance that may be resistant to suggestions of improvement. However, if they can explain why they deserve a high rating then they may just be confident and aware of their selling skills.

Candidate should be well-versed and concise in describing his/her view of the entire structure of selling from qualifying a prospect, to handling objections, to closing.

Employee should see delegation as an effective management skill which allows staff to use and develop their skills and knowledge to their full potential. A cynical view of this skill is a warning sign.

Clear instructions with decisive standards; everyone should know what needs to be done, when it should be finished, and the quality/detail needed. A job seeker should delegate the objective, not the procedure.

Job seeker should explain he knows how to outline desired results, ask for progress reports, sets interim deadlines, and does not overly focus on the methodology

They can do it better them selves, can't trust him/her to do it, he/she is not qualified enough, they don't want anymore added responsibilities, I don't have time to show anyone how to do it, No one to delegate to, I am the only one that can do it.

Job seeker should be able to view the positive potential of co-workers; does not rule out the possibility that a co-worker may want more responsibility; co-workers want to learn more; job seeker should recognize that the short term training investment will pay off in the long term.

Candidate should show that they are able to take risks in trying new solutions and ways of working; should be able to think beyond traditional thinking.; can develop innovation solutions to problems and enhance company performance.

You want to hear answers that show that the applicant can come up with genuine ideas to handle problems; someone that can think "Out of the box".

Job seeker should appear to be able to reason logically and forcibly argue for what is best for the company, should be respectful to, but not intimidated by higher management.

Applicant should be able to manage customer complaints without being dominated; should not be over-whelmed by a disapproving customer.

Candidate should want to put in the extra effort to provide better and more complete service to customers.

Applicant should appear to have the skills to build a healthy, professional relationship with customers and co-workers; should be enthusiastic to build a larger customer base.