Though your main motivation for applying for the job might be the financial rewards it offers, make sure you leave that part out when responding to this question. Instead, talk about the opportunities for growth that working with the airline might offer you. You could also mention something you heard in the news.
“Air Hostess related Frequently Asked Questions by expert members with job experience as Air Hostess. These questions and answers will help you strengthen your technical skills, prepare for the new job interview and quickly revise your concepts”
74 Air Hostess Questions And Answers
2⟩ Have you ever been in a situation where you had to handle a dispute between two passengers? How did you handle it?
One often comes across situations such as these. 300 people on board one plane is a surefire recipe for trouble. There was a time when an adult passenger was fighting with a child in a bid to bag the window seat which was clearly not his. The child began crying as he was travelling alone. I had to intervene but even when I politely explained to the passenger why he couldn’t have the window seat, he was still adamant. I had no choice but to move him to the back of the plane – to an aisle seat – and explain to him that behavior of this sort might end up in the authorities stepping in when we landed.
3⟩ Tell me are you familiar with operating Point-Of-Sales terminals, P.O.S systems and its manual procedures?
Yes I am. I have hands-on experience in using P.O.S terminals and systems.
As a core effective communication rule, I believe in maintaining effective eye contact, having a welcoming gesture and a smiling face, breaking the ice between the new customer and the hotel by speaking first and greeting the guests. What really adds value is using the guest’s surname in the conversation to make the guest feel comfortable.
I am recognized for providing guests with friendly, effective and courteous service while answering their queries in a professional and polite way
This question is usually asked to assess your general people skills. Therefore, be sure to focus on hobbies that you enjoy doing with others. For example, sports will highlight your cooperative and leadership abilities, while hobbies like hosting friends for dinner will demonstrate your hospitality skills.
Look how you’re handling it right now – perfectly. You’re doing everything possible to prepare for the interview. When you come prepared for something, you’re less stressed, and when you’re less stressed, you’re able to focus on the task at hand and do a better job. This is why the airlines spend weeks, even months, training flight attendants. When something goes wrong, we don’t think about it, we go right into action. How else do you think we’re able to evacuate hundreds of passengers during an emergency in just a few seconds?
In this a good answer will demonstrate a knowledge of the airline. That means you must do your homework so that you can identify specific reasons for wanting to work for the firm.These reasons could include one or several of the following:
☛ Airline general reputation
☛ Reputation of key leaders
☛ Admiration of products/services
☛ Admiration of other airlines initiatives.
☛ Airline award
☛ Airline's management philosophy
☛ Airline's values
☛ Airline's positioning in market
☛ Airline's growth/success
Interviewer wants to check that how much you know about their competition and whether you have done the necessary research or not and do you have anything to contribute that will provide an advantage for their company. For answering this question effectively you need to research about the airline as much as possible. And Make sure during your research, you also investigate the competitors of the airline you are interviewing for, then only you will not face issue for giving answer.
While this question may seem difficult to answer to people who are doing the job for the financial position that it offers, this question will seem simple to people who are interested in flying.
You have to do some research about this career and speak about your job-related skills. You can add that you are quite interested in flying and visiting new places; do not overly emphasize this. You can say further that you enjoy being with around people and are quite sociable.
If no then you can simply say no that you are a fresher in this field but have the ability to work effectively than experienced person. If yes than share your past good experiences of customer service along with what and how much you have learned there.
The most important skill required by cabin crew member is "Excellent People Skill" along with politeness but firm approach when dealing with difficult customers. As a cabin crew member is the first who contact a person makes with a airline, so it is very important for cabin crew member to give a good first expression. You will usually need to have a good standard of basic maths and English too.
For this be prepared and research salary to find out what similar positions are paying in your area before you go to the interview. Try to find this information out before giving your salary expectations. You can and should provide a range instead of an exact number. But again, don’t say any numbers you’re not comfortable with because if the employer offers you a salary at the lowest end of your range, you don’t have much to negotiate with when it comes to getting a higher salary.
Of course many airlines are looking for flight attendants with language skills so make sure you get the chance to flag up your language skills if you have any.
Before I trained as an air hostess, I was working as a ticket attendant which provided me with solid experience in customer services in an airport environment. After training, I have worked as an air hostess with the best airlines. I believe that knowing about airline work both as part of the ground staff and an air hostess, is why my candidature is quite strong.
Following the standards of operations described in your hotel’s policy manuals. If it is something unusual, I will take guidance from my supervisors.
This type of question can throw you if you haven't thought about it in advance, especially as you may struggle to think of an example. However, you can turn it to your advantage. So in this with the example you also need to share that what and how much you have learned from that challenge.
You must be aware about the ways to deal with an unsatisfied customer.There are some effective ways to deal with an unsatisfied customer are:
☛ Apologize for the mistake.
☛ ddress the customer right away publicly.
☛ *Offer a precise solution.
☛ Offer a re-do or a replacement, along with additional benefits, when possible.
☛ A simple apology and some effort to make up for a mistake or misunderstanding could go a very long way, and could even develop some good will between clients and your company.
I understand that the role of a hostess is very important for employer owing to the fact that it is a tier one job. From greeting customers, to showing them their tables, presenting menus and taking orders, I can do all in the most effective way. I know just when I need to ask a particular question and when to wait so that I am not interrupting a customers’ own conversation.
Getting to see the world and meeting new people every day is a wonderful experience. It is difficult staying away from home for so long at a time though.
As you will need to deal with international customer also so you have to learn foreign language as i mentioned earlier. So if you have learnt any new language or want to learn a new one you can mention that in your answer .If no then say it, you need to be honest here so it will not create an issue in future.