21⟩ Describe yourself in three words?
Polite, Efficient and Passionate
Air Hostess
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“Air Hostess related Frequently Asked Questions by expert members with job experience as Air Hostess. These questions and answers will help you strengthen your technical skills, prepare for the new job interview and quickly revise your concepts”
74 Air Hostess Questions And Answers
22⟩ Did you read the job description posted for this position in detail before coming to this interview? Are you clear on the tasks that we expect you to perform?
Yes, I read the your job description carefully and am eager to perform the required tasks efficiently.
23⟩ Name a time when you were under a lot of stress and how did you deal with it?
Running late, for me, is the worst stressor of all. When one thing goes wrong, it seems like everything goes wrong. This is why I give myself plenty of time to get to the airport. And why I set not one, but three alarms to wake me up when I have an early sign-in. Of course, it wasn’t until I found myself sprinting through the Tampa airport practically buttoning my blouse as I ran because my alarm didn’t go off to learn this lesson. Learn from your – er, my – mistakes. And pack the night before.
24⟩ Tell me how did you deal with a colleague who was not doing their fair share of the work?
Don’t use this question to disparage your former (or current) colleagues or vent your frustrations. Instead, explain the way your colleague was not doing their job, how you stepped in and what the positive results of your intervention were.
25⟩ Why do you want to join our company?
This is a question that is aimed at finding out whether you know enough about the company and the basic market.
The best way to answer this question is to do some research on the company and highlight its positive points.
26⟩ Explain me what do you know about our airline?
Your potential employers want to know if you did your homework about the airline you’re applying to, so make sure you do enough research into the airline and familiarise yourself with details such as when it began operations, the number of aircraft it owns, its routes and what their plans for the future are. Remember to emphasis all the positive things you have learned about them either through the ‘About’ page on their website, news and magazine articles or sites. – ultimately, you want to show off your knowledge of the airline.
27⟩ How do you handle stress? Name a time when you were under a lot of stress and how did you deal with it? Describe a situation when you had to make a quick decision?
You’ve been through the interview process once before, so you already know what to expect. That’s half the battle. Try to relax and don’t forget to smile. Being able to keep your cool during a stressful situation is a big part of the job. The fact that the airline called you for a one-on-one interview says a lot about you. Thousands of people apply for the job, but very few applicants hear back from the airline. Remember that next time you’re not feeling overly confident. And try to have some fun.
When it comes to answering interview questions, the most important thing to do is let the airline know you’re a customer service oriented person – as often as possible. Talk about how you go above and beyond the call of duty to help people. Airlines are looking for flight attendants who are friendly, work well with others and take pride in their job. Try not to read too much into the questions. There’s no such thing as a right answer. You don’t have to share life-altering events for an airline to realize you’d make a great fit. Think in terms of the job. Keep it simple.
28⟩ Situational Air Hostess Job Interview Questions
☛ Imagine you see a passenger being deliberately rude to another flight attendant. How would you deal with this situation?
☛ Imagine you saw two passengers disputing over their seats. How would you handle this?
☛ How would you deal with a passenger who refused to follow the rules (keeping his seat belt buckled, etc.)?
☛ How would you handle a very anxious passenger who is afraid of flying?
29⟩ Behavioral Air Hostess Interview Questions
☛ Give me an example of a time when you dealt with a customer who made an unrealistic or unreasonable demand.
☛ Tell me about a time that you dealt with an angry customer or client. What would you have done differently?
☛ Tell me about the last time you lost your patience at work.
☛ Describe a conflict you had with a coworker. How did you resolve the conflict?
☛ Describe a stressful situation in which you had to use your verbal communication skills to resolve the issue.
30⟩ Explain me some of your strengths?
Your strengths are a mixture of your talents, knowledge and skills. By identifying your strengths and matching yourself to the role, you will enjoy it more and perform better that those who have to try hard to fill the role.Most candidates don't answer it well, often because they are too humble. But this question is a great opportunity to sell yourself and show how you align with the company's requirements.
These are some of the best ways i believe you can answer:
☛ I can learn the things easily. I am a hard worker. If I committed with some work I will never give up middle of that one. I can mingle with the different kinds of people.
☛ I am a quick learner and self motivated person, I want my work best and I am a good team player also. I can adobe any situation easily and honest towards my work.
☛ My strengths are hard working, self motivation, positive attitude towards work. And flexible enough to adapt change.
☛ I have strength such as doing well in mathematics and languages. I communicate clearly. I'am popular so I have many friends.
31⟩ Tell me why do you think you are perfect for this position?
You must be prepared with a concise summary of the top reasons to choose you.Even if your interviewer doesn't ask one of these question in so many words, you should have an answer prepared and be looking for ways to communicate your top reasons throughout the interview process.Make his job easier by convincing him that:
☛ You can do the work and deliver exceptional results.
☛ You will fit in beautifully and be a great addition to the team.
☛ You possess a combination of skills and experience that make you stand out from the crowd.
32⟩ Tell me how would you measure your own performance on this job?
This is quite straight question, discuss about the key
performance indices against which your performance was
rated. This also shows your suitability for the position. You may say that the performances can be measure as set of goals that achieve by person in his life. Performances measured by achieving self-satisfaction with our work. So I feel satisfaction is the measure of performance. Or to measure your performance on the job you can do following things:
☛ Set up random methods of quality control throughout your airline.
☛ Survey your clients about their customer service experience as a way of assessing employee performance.
☛ Compare Yourself to the Competition.
☛ Understand Your Strengths and Weaknesses.
33⟩ Explain yourself in one line?
When you respond, keep in mind the type of position you are interviewing for, the company culture, and the work environment. Your answer should help show the interviewer why you’re a match for the job and for the company. Sample answers are:
☛ I’m a people person. I really enjoy meeting and working with a lot of different people.
☛ I’m a perfectionist. I pay attention to all the details, and like to be sure that everything is just right.
☛ I’m a creative thinker. I like to explore alternative solutions to problems and have an open mind about what will work best.
☛ I’m efficient and highly organized. This enables me to be as productive as possible on the job.
☛ I enjoy solving problems, troubleshooting issues, and coming up with solutions in a timely manner.
34⟩ Tell me do you have any question for us?
It is very important for you to ask questions not just any questions, but those relating to the job, the airline and the industry.
So be prepared to ask questions. You can ask questions like:
☛ Tell me about a typical day in this job.
☛ What are the most challenging facts of the position?
☛ What makes your airline different from its competitors?
☛ What are your airline's strengths and weaknesses?
35⟩ Tell me can you describe your ideal boss/supervisor?
During the interview process employers will want to find out how you respond to supervision. They want to know whether you have any problems with authority, If you can work well as part of a group (see previous question) and if you take instructions well etc.
Never ever ever, criticize a past supervisor or boss. This is a red flag for airlines and your prospective employer will likely assume you are a difficult employee, unable to work in a team or take intruction and side with your former employer.
36⟩ Recall a time when you had to deal with a difficult passenger. How did you resolve the issue?
Don’t make the mistake of blaming the customer when answering this question. Instead, mention how you were empathetic and non-judgmental towards them, and how you showed a sincere desire to help them. Explain what the root cause of their problem was, and how you finally resolved it.
37⟩ Tell me from our job description, what areas do you think you are proficient at and what areas would you need to be thoroughly trained on?
I am adept at providing excellent customer service, setting up the dining halls and making sure that guests’ experience will bring them back again. I effectively performs bussing duties, manages cash counters and maintains a clean and positive environment in the hotel. The only part I would need to get familiar with will be your specific set of rules and regulations as they differ from hotel to hotel.
38⟩ Tell me in your opinion, what are the most important aspects of a hostess’s duties that will create value for our restaurant and the customers?
Quality of communication, diner needs’ anticipation and professional demeanor.
39⟩ Tell me what is the most recent skill you have learnt that would assist you in your hostesses position?
Patience! You cannot be a successful hostess if you are not calm. Not only this, I understand the need to look interested and nonchalant as and when needed!
40⟩ How would you deal with difficult or negative situation in your life?
There are many ways to deal with difficult or negative situation effectively are as follows:
☛ Figure out how to react.
☛ Before doing anything, give yourself a moment to calm down.
☛ In order for you to move on from this negative situation, you'll need to be able to let go.
☛ Talk to someone about it; a friend, family member, etc. Vent about your feelings in a journal or blog, or even a loose leaf paper that you shred afterwards.
☛ Look at it like an obstacle that you need to overcome.
☛ Instead of keeping everything cooped up inside of you, admit that you've made a mistake. Apologize and move on.
☛ The best way to deal with negative situations is to stay positive.
☛ Don't be so serious! Have a sense of humour and learn to laugh at yourself and your situation.
☛ *Step back from the situation and decide if there is a possibility of a good outcome.
☛ Choose not to be affected by it.
☛ Take something negative and use it to improve yourself.
☛ Keep yourself motivated.
