☛ Give me an example of a time when you dealt with a customer who made an unrealistic or unreasonable demand.

☛ Tell me about a time that you dealt with an angry customer or client. What would you have done differently?

☛ Tell me about the last time you lost your patience at work.

☛ Describe a conflict you had with a coworker. How did you resolve the conflict?

☛ Describe a stressful situation in which you had to use your verbal communication skills to resolve the issue.