Don’t make the mistake of blaming the customer when answering this question. Instead, mention how you were empathetic and non-judgmental towards them, and how you showed a sincere desire to help them. Explain what the root cause of their problem was, and how you finally resolved it.
Tell me from our job description, what areas do you think you are proficient at and what areas would you need to be thoroughly trained on?
Tell me in your opinion, what are the most important aspects of a hostess’s duties that will create value for our restaurant and the customers?
Tell me what is the most recent skill you have learnt that would assist you in your hostesses position?
How would you deal with difficult or negative situation in your life?
Explain me what would you do if any customer complaint about your service?
Explain a situation when you had to make a quick decision?
Explain me a situation when you were under real pressure? Tell us of a case when you have been upset or frustrated?
Tell me what do you know about this airline?
Tell me how would you handle pressure at work?
Tell me do you think you are overqualified for this position?
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