Business Relation Executive

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“Business Relation Executive related Frequently Asked Questions by expert members with professional career as Business Relation Executive. These list of interview questions and answers will help you strengthen your technical skills, prepare for the new job interview and quickly revise your concepts”



38 Business Relation Executive Questions And Answers

1⟩ Tell me how do you define CRM?

Customer relationship management (CRM) is a widely used strategy for managing a company’s interactions with its customers, clients and sales prospectors. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.

The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.

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2⟩ What are your strengths as Business Relation Executive?

While this question is an invitation to do some chest pounding, remember to illustrate strengths that will benefit the employer and are relative to the position. For example:

☛ being a problem solver

☛ being a motivator

☛ being a natural leader

☛ the ability to perform under pressure

☛ a positive attitude

☛ loyalty

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3⟩ Tell me as a business relationship manager, what is your management style?

In my experience delegating responsibility and authority is crucial. A team needs to be able to develop and grow as individuals and a whole, not be held back by low expectations or ego.

I believe in building a team. Each member of the team should be clear on their role, know where they fit in and feel as though they can depend on one another. I also believe in real-time feedback. If you do something wrong you should know it immediately. Regardless of right or wrong, the further removed feedback is in time, the less effective it is.

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5⟩ Suppose I like what I’m hearing but we’ve got a ton of great candidates. Why should we hire you?

An easy question to answer well with one caveat – don’t slam your fellow interviewee’s. On the one hand, you have an opportunity to really stand out from the pack. Alternatively, You shouldn’t assume the skills of other applicants. Focus on your own strengths, and if the interviewer hasn’t given you an opportunity to mention that one “slam dunk” quality about yourself, now would be the time.

Is there a wrong way to answer this question? Consider the responses below:

☛ “I really need a job right now”

☛ “I need the money”

☛ “Your office is really close to my house”

☛ “I’ve always been interested in what you guys do”

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6⟩ Tell us what do you see as being the greatest challenges today in the customer service industry?

The biggest challenge is being, and remaining, relevant to the demands of your consumers. The economy has exacerbated this as what consumers want from their brands has changed and they have become more willing to look beyond their old tried and true to cut costs. Consumers have a lot of options and if your company hasn’t continued the dialogue and continued to show consumer why they are relevant, they will get replaces.

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8⟩ Do you see yourself as a leader?

By asking this question, the interviewer is trying to determine if you not only have past experiences with leadership but also if you are self-assured and confident in your strengths. Highlight how your leadership abilities reflect good customer service.

"Yes, I see myself as a leader because I take initiative with serving other people and leading by example. Customer service requires skills like patience, quick-thinking, consistency, knowledge about the company and an attentive attitude, and I am strong in these areas."

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9⟩ Why are you leaving your current role as Business Relation Executive?

By this interview question, an interviewer wants to know about your future goals and how capable you are for your life’s challenges & how you handle and cope up in a new environment. You should not say that your boss was not a good person or you should stay away about badmouthing your previous boss.

You can get over this question by smartly answer that “I’ve learned a lot from my current job profile, but now I’m looking forward towards new challenges & responsibilities on my shoulders, to broaden & shape my career in way that helps me to achieve my future needs and to gain a new sets of skills, therefore I see a lot of potential for me, in this job.’’

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11⟩ Explain me how relationship management does help in business growth?

Relationship management helps to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. Measuring and valuing customer relationships is critical to implementing this strategy which definitely help in business growth.”

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12⟩ Explain me what experience do you have when it comes to discussing our recently posted BUSINESS RELATIONSHIP MANAGER position?

Ever since my first paper route at age 10 I’ve been doing something to keep myself busy and earn money. Back then, it was obviously about earning some spending money. What I didn’t realize was that I was actually starting the journey of establishing what I liked to do and how I fit in to the grand scheme of things. I then worked as a junior computer tech in my last 2 summers of high school. It was here that I discovered what I was passionate about and what I wanted to do. I enrolled in college to get my degree in computer sciences, and I have been working around technology ever since.

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13⟩ What are your weaknesses as Business Relation Executive?

Another tricky one. The purpose of this question is to see how you view and evaluate yourself.

One the one hand, if you suggest you don’t have any weaknesses, your interviewer will almost certainly see you as a lair, egotistical, or both.

Don’t fall into the trap of trying to present a positive skill in disguise as a weakness, like “I work too hard” or “I am a perfectionist”. Any experienced interviewer will see through this in a heartbeat.

Additionally, revealing that “I’m not really a morning person and have been known to come in late” raises immediate and obvious red flags.

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14⟩ Do you know what is customer life cycle??

Customer life cycle is a term used to describe the progression of steps a customer goes through when considering, purchasing, using, and maintaining loyalty to a product or a service.

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15⟩ Explain me what are the possible benefits of CRM for any organization?

Customer service managers ensure that the organisation they work for satisfies its customers’ needs. They may work at various levels, from head office to the front end of the business and in most cases will be: helping to develop a customer service policy for an entire organisation; managing a team of customer services staff; handling face-to-face enquiries from customers. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers’ requirements and exceed their expectations if possible.

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18⟩ Our field Business Relation Executive is always changing. As such, what have you done with regards to personal development when it comes to a BUSINESS RELATIONSHIP MANAGER POSITION in the last 12 months?

That is a really great question. While I haven’t had the opportunity to develop within this particular role per se, I have actually become very involved in my local foodbank this year. This has taught me a great deal about community, teamwork, and taking initiative.

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19⟩ Tell me what are key tasks for Customer service manager?

Providing help and advice to customers using your organisation’s products or services, communicating courteously with customers by telephone, email, letter and face to face, investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants, handling customer complaints or any major incidents, such as a security issue or a customer being taken ill, issuing refunds or compensation to customers; Keeping accurate records of discussions or correspondence with customers, analysing statistics or other data to determine the level of customer service your organisation is providing.

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