Candidate should show that they take initiatives; capable of changing current systems for the better to improve customer satisfaction.
Tell me do you have experience answering phones, handling requests?
Tell me how would you handle complaints as a customer service representative?
Tell me do you have any sales experience?
Do you think you have strong communication skills?
Tell me about your qualifications for customer service representative?
How would you define the face of the company?
Tell me about your experiences?
Tell me what would you do if a customer wants to return a package of food that is open and half gone?
How would you handle if you are in a company and the company is not serving the needs of the customers?
What would you do to deny a request from a customer?
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