Customer Service

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“Customer Service Interview Questions and Answers will guide us now that Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. So get preparation for the JOB of Customer Service with the help of this Customer Service Interview Questions with Answers guide”



42 Customer Service Questions And Answers

2⟩ What does a good customer service mean?

Good customer service means having thorough knowledge of your inventory, experience with your products and being able to help customers make the best choices for them.

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4⟩ Do you know why do customers shop at this store?

People shop here because the selection of merchandise is extensive and the quality is excellent. The associates are always helpful and friendly. I would love the opportunity to be a part of such a well run organization.

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10⟩ Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?

Applicant should show that they are able to keep balance between company policy and interest of customers; is cautious enough not to be trapped in the future because of any communication made by him/her with customers.

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12⟩ How will you answer accurately to the customers?

Explain to the interviewer that you realize that you are the first point of contact for the customer and how very important it is to speak politely, accurately and professionally. Throw in this quote: You never get a second chance to make a first impression.

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13⟩ Explain me how would you deal with difficult customers?

I listen to the customer and concentrate on the customer's matter. I do not argue or debate over any problems. I find out the useful solution or other effective ideas that are comfortable with the customer. Your track of the business circumstance is expressed in this answer.

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16⟩ How would you handle if a co-worker is rude to customers?

That would depend on what kind of a rapport I had with him. If I felt comfortable, I would probably mention that being rude is probably going to be bad for him in the long run, since unhappy customers reflect badly on the sales associate. Otherwise, I would mention to the supervisor what I had witnessed and let him handle it.

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17⟩ Tell me what are your biggest strengths in customer service?

☛ Identify which you are good at: Knowledge, Experience, Skills, Abilities.

☛ Prepare a list of your strong points.

☛ Review the recruitment requirements: You should review carefully the recruitment requirements to know for sure which requirements are the most important to the employer.

☛ Make a list of your strong points in your resume/cover letter: List and describe your strong points in your resume and cover letter orderly. You should make descriptions to those points in your resume.

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18⟩ How would you handle the negative comments from the angry and frustrated customers?

Show your warm, friendly and professional character. Only express it and do not tell your customers about that. Keep it in mind and you should demonstrate your ability in controlling and your power so that you are authorized to make dialogue (while your listening skills are maintained) and you will not be bull dozed or effected by the sentiment of the complainant.

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20⟩ How do you advise the customer if a customer does not know what he needs and comes to you for an advice about the product?

In order to find out what product characteristic or other demands which the customer requests, I make some related questions. It is usually useful to make a conversation, so you can examine any special requests or preferences. Once I receive that information, I will tell the customer some ideas and show how they satisfy the customer's needs. Customers only have lots of information. This information can come to customers from different sources, and it is normally not able to say which product is the one they want. Through the conversation, the customer can express their expectations from the product and up to them, you can give the exact advice.

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