The customers always come first. As a Manager, I assign the highest priority to handling customer complaints and problems. When there are no unresolved or un-addressed customer concerns, home-office directives are carried out with diligence. The next priority is employee concerns. I believe happy employees provide the most value and courtesy to customers, and I take great care in choosing and keeping quality personnel. This also minimizes the amount of time I must take to correct problematic employee behavior or to micromanage. After employee relations, vendor relationships take priority.