Employers use this question to try to gauge what you view as a ‘difficult situation’ and if you are able to show a logical approach in how you go about solving problems. Always aim toshow yourself in a positive light. We would normally advise that you choose a difficult situation that was not caused by you, remembering to:

☛ 1. Define the problem

☛ 2. Discuss the options available

☛ 3. Give your final decision and reasons for your choice

☛ 4. The final outcome, always try to end on a positive note