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⟩ Tell us have you ever been in a situation where you had to exercise this skill?

Several times. Quite recently, I was assigned a child abuse case, where the parents were accused of harming their only son. The problem was that there was no evidence. During an assessment session, the father flew into a rage and almost hit the child. I intervened just in time and saved the situation from getting too tricky. It was quite a harrowing experience.

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