Since being a customer service manager entails satisfying customers' needs, the interviewers will want to hear examples of how you've gone above and beyond to make customers happy and meet their expectations.

"When I was an assistant manager at Jimmy John's, one customer got very upset because they didn't get cucumbers on their sandwich. Even though that specific sandwich wasn't supposed to come with cucumbers, I quickly added them and then gave the guest a coupon for a discounted meal. They customer walked away pleasantly surprised and satisfied."