Many community manager roles involve elements of customer service. After all, you’re interacting with people daily and will often encounter someone who is reaching out to you with an issue that needs solving. Let your interviewer see that they can trust you to be the face of and voice for the community.
Tell me what kind of events cause you stress on the job?
Explain about a time you handled a member/customer who was difficult, impatient, or upset?
Explain me an example of a time when you had to be relatively quick in coming to a decision?
Tell me which online communities are you a member of?
Tell me a bit about your morning routine?
Tell us what metrics do you track, and why? How will you communicate these to management?
Explain an example of a time that you had to mediate a crisis for your business?
I am curious, how did you come to find out about our company and what do you know about us?
Explain me how would you build and foster a community?
Tell me what are your salary expectations as Community Manager?
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