⟩ Please explain an example of when you had to recently deal with a concerned or angry parent?
Parental involvement can be negative as well as positive. It is important to be able to manage this.
Appropriate methods include speaking privately to the parent away from the children, listening closely to the parent's concerns, asking the right questions and ensuring you understand the situation before you explain or discuss possible solutions, showing genuine concern and empathy and remaining calm and professional.
