☛ Describe a situation when .....

☛ you have overcome a difficult situation. How? (BT)

☛ you have demonstrated good relationship skills (BT)

☛ you came up against those in authority

☛ when you achieved something

☛ when you have strived to move a business forwards? (BT)

☛ met a deadline

☛ you carried out customer service skills beyond your usual tasks? (BT)

☛ A challenge you have faced: how you conducted the challenge, the advantages and disadvantages of your method, the steps you took, results of the challenge. (BT)

☛ Describe a time where you given customer service beyond your usual tasks?

☛ Asked questions based on the key competencies given on their website e.g. describe a time when you

☛ had an important decision to make,

☛ have lead a team

☛ worked as part of a team,

☛ have had to influence others of your opinion. (NHS)