☛ Describe a situation when .....
☛ you have overcome a difficult situation. How? (BT)
☛ you have demonstrated good relationship skills (BT)
☛ you came up against those in authority
☛ when you achieved something
☛ when you have strived to move a business forwards? (BT)
☛ met a deadline
☛ you carried out customer service skills beyond your usual tasks? (BT)
☛ A challenge you have faced: how you conducted the challenge, the advantages and disadvantages of your method, the steps you took, results of the challenge. (BT)
☛ Describe a time where you given customer service beyond your usual tasks?
☛ Asked questions based on the key competencies given on their website e.g. describe a time when you
☛ had an important decision to make,
☛ have lead a team
☛ worked as part of a team,
☛ have had to influence others of your opinion. (NHS)