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⟩ Explain how do you deal with work issues? Would anyone know you were having a bad day or would you keep it to yourself?

Morale is infectious – whether positive or negative – and, when working in a team-orientated environment like a call center, it’s important that there is always an air of positively around.

It’s therefore vitally important to ensure that if you’re having a bad day, you contain this and don’t let it influence the morale levels of the team, and in turn the productivity and efficiency of the overall operation.

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