⟩ Explain how do you deal with work issues? Would anyone know you were having a bad day or would you keep it to yourself?
Morale is infectious – whether positive or negative – and, when working in a team-orientated environment like a call center, it’s important that there is always an air of positively around.
It’s therefore vitally important to ensure that if you’re having a bad day, you contain this and don’t let it influence the morale levels of the team, and in turn the productivity and efficiency of the overall operation.