Fedex, it's a big, open factory. It was dirty. When it was hot, it was hot. When it was cold, it was cold. Even though you were inside, you were mostly working in an outdoor setting. It was rough work, but it was good work. I got paid to exercise.
Tell us what have you done to improve work processes in the customer service division?
Explain me about a customer service policy that you have developed and implemented?
Tell us what metrics do you consider the most important factor in measuring customer satisfaction?
Tell me what do you see yourself doing in five years as Customer Relationship Officer?
Suppose a customer is willing to commit a greater amount of revenue for you if you develop certain features / enhancements for them. As an industry and a solution expert, you know that this new enhancement would be a waste of time and money for the customer, but easy money for your company. How do you approach this situation?
Tell me how have you motivated your team to achieve demanding performance standards?
Suppose a relatively small customer asks you to deliver some new features within a very short time. How would you respond to such a situation?
Explain me what do you consider the core criteria for a successful customer service department?
Tell me what are some of the challenges that an organization might have to face while incorporating CRM?
Explain me some technical benefits of incorporating CRM into an organization?
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