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⟩ Explain me about a customer service policy that you have developed and implemented?

Talk the interviewer through a policy you developed, structuring your answer around these recognized steps.

☛ Clearly identify the goals for the policy

☛ Ensure correlation between the customer service goals and the company mission and objectives

☛ Identify the specific processes that will result in goal accomplishment

☛ Develop standard operating procedures and guidelines for the processes

☛ Train your staff in the implementation of the new customer service policy

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