⟩ Explain me about a customer service policy that you have developed and implemented?
Talk the interviewer through a policy you developed, structuring your answer around these recognized steps.
☛ Clearly identify the goals for the policy
☛ Ensure correlation between the customer service goals and the company mission and objectives
☛ Identify the specific processes that will result in goal accomplishment
☛ Develop standard operating procedures and guidelines for the processes
☛ Train your staff in the implementation of the new customer service policy