Good candidates should put the experience of the customer first, but they should also be conscious of things like response time, tickets closed, and other metrics that translate to cost savings for your customer service department.
Tell me what steps will you take to deal with your unsatisfied customer?
Tell me do You Understand the Goals You Must Meet?
Tell me what does DNS stand for and what is it used for?
Tell us how do you feel about your abilities as a manager?
Tell me what do you like and dislike about working in the customer service industry?
Tell us how can you build customer loyalty?
Tell me how would you handle negative feedback from angry clients?
Tell me how can you create a new opportunities for customers proactive engagement?
If you had a specialty as Customer Support Specialist what would it be?
Tell me what did you like and dislike about your previous job?
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