Customer Support Executive

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“Customer Support Executive based Frequently Asked Questions in various Customer Support Executive job interviews by interviewer. These professional questions are here to ensures that you offer a perfect answers posed to you. So get preparation for your new job hunting”



61 Customer Support Executive Questions And Answers

1⟩ Explain me what makes for great customer service?

This question should give you a sense of how the candidate views their role. A great answer won’t just involve solving a problem or answering a question, but ensuring that the customer had as positive an interaction as possible.

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3⟩ Tell us how would you deal with a difficult customer?

It is a common phenomenon for a customer service representative to encounter a customer that they consider to be difficult. This question will seek to find out how the interviewee would handle customers when pushed to the brink and subjected to pressure. Will they maintain their calm? What image of the business will they project? In order to answer these customer service interview questions effectively, the interviewee should clearly explain how they would listen to customer complains, handle a customer who is wrong and deal with a rude customer. Previous examples of how they handled such situations may be helpful.

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6⟩ Tell us how do you handle a customer who starts yelling at you as soon as they pick up and find out that you are a telemarketer?

Not every customer is in the right mood for a sales call, and I understand that. Irate customers are part of the game, and I can easily calm them down with an apology; however, I will usually attempt to get a callback time so a valuable potential customer doesn’t lose out on the great benefits your products can give them.

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7⟩ Tell us have you ever had conflict with your team leader or manager?

This can be your answer: No, my work ethic is strong, so there’s been no reason for conflict. However, at times I have had disagreements on how to resolve a particular problem for a customer, but I have always been able to talk it out and find a solution that my team leader has supported.

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9⟩ Tell me why do you love customer service?

Relatively easy one to start off, but to be great at customer service, a person really has to love it. Otherwise, irate and impatient customers are going to grind on them, and they are going to burn out.

Ideally, when you ask a candidate this question, their should eyes’ light up and they’ll clearly demonstrate some passion in their answer. Hopefully, the reason is they give is they legitimately like helping people, and are thrilled to do it every day.

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10⟩ Explain me a time when you dealt with a difficult customer. How did you handle the situation?

The most difficult customer I’ve ever seen was someone who came to the customer service counter at the office supply store where I worked. The customer was irate that we would not match a price even though the products were not the same. After I politely explained this to the customer, she began screaming personal insults at me. I kept a smile on my face, apologized for the inconvenience and suggested checking another store. The customer realized that I wasn’t reacting to her tirade and soon left.

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11⟩ TECHNICAL Customer Support Executive Job Interview Questions

☛ In your eyes, which requirements should be met to fully satisfy a customer or to call a customer support successful?

☛ How would you handle an incoming complaint of an upset or even angry customer?

☛ How familiar are you with our products and the respective techniques? Have you ever used our products or similar products by competitors for yourself?

☛ Did you experience a situation in your last position, in which you haven't been able to solve the customer's problem? What made it impossible to help the customer and how did you handle the situation?

☛ What do you think common issues about our products would be?

☛ In your former position, did you ever participate in the improvement of the customer service systems or even the products the customers complain about? How did you convince others of the necessity of the changes?

☛ What would you do, if you don't know the answer to a question or cannot solve a problem on your own?

☛ How would you proceed in solving a technical problem? What steps would you follow?

☛ Would you be able to give training lessons, if necessary?

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13⟩ Basic Customer Support Executive Job Interview Questions

☛ Tell me about your previous work experience in customer service.

☛ Why would you be a good fit for our company as a customer service rep?

☛ What do you know about this company's products and services?

☛ What makes you a great candidate for this customer service rep job in particular?

☛ What do you enjoy about working in customer service?

☛ What are your strengths and weaknesses when interacting with customers?

☛ What have you done to be a better customer service representative?

☛ What have you done at your present/last company to increase revenues, reduce costs or save time?

☛ Tell me about a time when you helped resolve a particularly difficult customer issue.

☛ Talk about a time when you were unable to help a customer. What was the issue and how did you handle the situation?

☛ What type of customer service systems have you used? What is your level of familiarity with them?

☛ Do you consider yourself a team player?

☛ What type of organizational structure have you worked within previously?

☛ What type of organizational structure suits you best?

☛ What have you done recently to improve your skills as customer service rep?

☛ What type of schedule are you looking to work?

☛ Would you be available to work additional shifts?

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15⟩ SPECIFIC Customer Support Executive Job Interview Questions

☛ What, in your opinion, makes good customer service?

☛ Do you remember a customer's issue you weren't able to solve? What made it impossible for you to find a solution and how did you behave towards the client?

☛ How would you deal with an upset or even angry customer who's constantly insulting you?

☛ Please imagine a situation in which an important customer has got an urgent order, but you know we cannot keep his timeframe. How would you proceed?

☛ Do you prefer keeping contact with the client via telephone, e-mail, in person or any other way? What do you think are the advantages and disadvantages of the respective channels?

☛ In your former position, did you ever participate in the improvement of the customer service systems? What did you change and how did you convince others of the necessity of the changes?

☛ Did you ever use our products or services yourself? What do you think about them and what do you think customers could possibly complain about?

☛ What would you do, if you don't know the answer to a question?

☛ Can you remember a situation, in which you have turned the customer's unhappiness into the opposite? What made the customer be upset? How did you change his mood?

☛ How would you handle a customer that obviously has the wrong view about something?

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16⟩ Tell me do you mind telling me about a time when you went out of your way to make sure a customer was happy?

I used to work as a customer service representative for an auto insurance company, and one time a customer called with a complaint about the repair shop that was fixing his car. The customer was distraught because he didn’t know much about cars and felt he was getting ripped off. The issue didn’t really have anything to do with the insurance company because it was not related to a claim, but I told the customer I would call the repair shop and get things straightened out. I was able to talk the manager into reimbursing the customer, and the customer was so happy with my service that he called my manager to recommend a promotion.

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17⟩ Give me an example of a time when you were able to successfully communicate with another person even when that individual may not have personally liked you (or vice versa). How did you handle the situation? What obstacles or difficulties did you face? How did you deal with them?

First, the key is to state the differences in personality to give the interviewer some background. Second, you want to discuss how that was affecting the situation. Third, show how you were able to adapt to the way the person wanted to be communicated with to achieve your goals

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18⟩ Since this is a customer-facing role as you know, you will regularly face conflict. What are your strategies for handling conflict?

My first reaction to conflict is to try to understand the perspective of whomever the conflict involves. My rule of thumb is to first seek to understand, then seek to be understood. Not only does listening to the other person allow me to clearly determine the root of the problem, it also helps ease the tension so we can communicate more calmly and effectively.

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