Admit to the mistake without being emotional, but then discuss how you are being proactive in getting it fixed. Lastly, pull the co-worker aside later on to tell them that you'd appreciate it if they gave you the feedback 1:1 first before throwing you under the bus.
Please explain why a departed customer analysis can help your organization?
Tell us what, in your opinion, is the most difficult aspect of being a manager or executive?
Do you know what is the difference between RAM and ROM?
Explain me are you able to cope with stressful situations?
Tell me what would you do if you were presented a problem by a client that you didn’t know how to resolve?
Explain me what are the key attributes of a call center executive?
Explain me in our industry, what are some important trends that you see?
Tell me some of the useful online tools that can be used for better customer service?
Tell us how do you deal with the question you don’t know the answer that customer asked?
Tell me while creating a customer newsletter what factors need to be taken care of?
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