☛ Tell me about your previous work experience in customer service.

☛ Why would you be a good fit for our company as a customer service rep?

☛ What do you know about this company's products and services?

☛ What makes you a great candidate for this customer service rep job in particular?

☛ What do you enjoy about working in customer service?

☛ What are your strengths and weaknesses when interacting with customers?

☛ What have you done to be a better customer service representative?

☛ What have you done at your present/last company to increase revenues, reduce costs or save time?

☛ Tell me about a time when you helped resolve a particularly difficult customer issue.

☛ Talk about a time when you were unable to help a customer. What was the issue and how did you handle the situation?

☛ What type of customer service systems have you used? What is your level of familiarity with them?

☛ Do you consider yourself a team player?

☛ What type of organizational structure have you worked within previously?

☛ What type of organizational structure suits you best?

☛ What have you done recently to improve your skills as customer service rep?

☛ What type of schedule are you looking to work?

☛ Would you be available to work additional shifts?