Great candidates should have specific stories of interactions they’ve had with customers. It demonstrates that they really do empathize with the individuals they’re serving and understand the value of great service.
Tell us how do you feel about your abilities as a manager?
Tell me what do you like and dislike about working in the customer service industry?
Tell us how can you build customer loyalty?
Tell me how would you handle negative feedback from angry clients?
Tell me how can you create a new opportunities for customers proactive engagement?
If you had a specialty as Customer Support Specialist what would it be?
Tell me what did you like and dislike about your previous job?
Tell me how to deal with the customer having language barrier?
Explain me how one can improve customer interactions?
What are your long term career goals as Customer Support Specialist?
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