First, find out what the root of the problem is. Second, determine the best steps to remediation with the best possible outcome. Third, take action to put remediation plans in place.
Tell us how can you build customer loyalty?
Tell me how would you handle negative feedback from angry clients?
Tell me how can you create a new opportunities for customers proactive engagement?
If you had a specialty as Customer Support Specialist what would it be?
Tell me what did you like and dislike about your previous job?
Tell me how to deal with the customer having language barrier?
Explain me how one can improve customer interactions?
What are your long term career goals as Customer Support Specialist?
Explain me how would you handle an angry client?
Are you happy with your career as Customer Support Specialist?
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