Describe the metrics you use and why. Common metrics include:
☛ first response time
☛ first contact resolution
☛ problem resolution time
☛ resolution rates
☛ escalation rates
☛ customer retention
☛ referrals
☛ call volumes
You are not given the tools you need to be successful. How would you change that?
Please explain yourself as someone who can easily handle fast-paced, high-pressure situations?
Why did you leave your last position as Customer Support Executive?
Tell us how do you measure your success as a customer service rep?
Tell us do you prefer to work alone or with others?
What are your strengths and weaknesses as Customer Support Executive?
Tell me an example of a time you gave a customer great service?
Explain me what relevant qualifications do you have?
What is your typical way of dealing with conflict? Give me an example?
If you were given more initiatives than you could handle, what would you do?
rendc.org
Whether it is technological solutions or user-oriented innovations, We have put together for you the best sources of HR Interview Questions and Answers, Tech Ideas, and Programming Tutorials."
Get all the latest information on rendc.org
© 2022 | All rights reserved.
RENDC
welcome to www.rendc.org
