► Describe a feature that was often requested by customers at your previous position.

► The product team asks for your opinion on the next feature to implement. What would you recommend?

► List some upcoming features on the product roadmap and discuss their relevance and value to your customers.

► How do you stay current on the industry of your customers?

► Describe a situation wherein you helped to exceed customer expectations.

► How have you gathering feedback from customers? How have you turned this feedback into actionable insights?

► Tell us about a time you had to give a team member candid feedback on their work.

► What is the most challenging aspect of working in customer service?

► Describe your approach to training a customer service representative.