What process did you follow to understand the reasons for the poor performance, gain commitment to the need for change and resolve the issues?
Approaches include developing a program of required actions for the team member to follow, providing training, coaching and mentoring, allocating necessary resources.
Suppose the customer points out a big problem with our product. What do you do?
Tell me the types of customer service field?
Explain me five qualities that a good customer service representative must possess?
Tell me what modes of customer communication are you familiar with or experienced in?
Explain how do you rate your communication skills?
Explain me what will you do if customer abuses you on the phone?
What are your salary expectations as Customer Support Representative?
Tell me what do you think is a typical day in a customer service rep’s life?
Tell us what you understand by the term “Customer Satisfaction”?
Tell us how will you enjoy working in a call center?
rendc.org
Whether it is technological solutions or user-oriented innovations, We have put together for you the best sources of HR Interview Questions and Answers, Tech Ideas, and Programming Tutorials."
Get all the latest information on rendc.org
© 2022 | All rights reserved.
RENDC
welcome to www.rendc.org
