To deal with a difficult customer you need to do following things
☛ Listen to customer actively
☛ Rephrase their concerns
☛ Present a viable solution
☛ Take action and follow up
☛ Fix the problem at hand immediately
☛ Use the feedback
☛ Reduce the unpleasant situation happen again with customer
Tell us what is more important to you the money or the work?
How would you describe yourself as a person?
Please explain how would you define self-confidence?
What is the difference between goal and ambition?
Tell me if you had enough money to retire right now, would you?
What would you most like to accomplish if you had this job?
Explain the DS-SS and FH-SS?
What motivates you as Highway Police Officer?
Please tell me are you a team player?
Tell us about a situation or situations that might demonstrate your confidence to do this job?
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