I am not particularly skilled at conducting group presentations, but I am improving this skill with the passage of time. (A group presentation task is not directly related to a receptionist's job. It is just an honest weakness which is not essential for success for receptionist's job.)
Tell me what role do you think computer support analysts should play in the company?
What is ITIL?
Tell me what have you recently learned that will help you in this position?
Tell us how you deal with a customer who is on the phone and refuses to calm down?
Tell me what is one of your weaknesses?
Suppose I would like to set up a second interview with our evening supervisor. Can you come back this evening at 700?
Tell me what is the first thing that comes to your mind when a caller says that he cannot log-in to his account?
Tell me what skills do you possess that make you a good contender to be considered for a help desk specialist position?
Please explain some of the task that you had performed in your previous company?
Tell me how important IT skills are in help desk service and how you keep yourself updated with those skills?
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