⟩ Tell us about your technology skills?
I am computer proficient. I can manage popular databases and have the capacity to learn reception and CRM software quickly. I can also perform light bookkeeping activities using spreadsheets and Quickbooks.
Question and Answer:
Home Front Desk Officer
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More Questions for you:
Suppose in a situation where caller did not understand what you are explaining, what you would do?
Since this is an extremely technical work and some customers may have trouble understanding what you are trying to tell them, how do you make sure that you are able to communicate what you want to say to the customer?
Explain me how important are IT skills in a help desk position? How do you keep your skills updated?
Please explain if the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?
Suppose if someone finds that their Internet connectivity is down, how would you fix the problem?
Tell me some of the task that you had performed in your previous company?
Explain how you will organize your work schedule?
Tell me what type of customer contact do you like best – in-person or over the telephone?
Explain me about a time you dealt with a frustrated customer. What was the issue, and how did you handle it?
Tell me how well-versed are you with troubleshooting hardware problems? How does this knowledge help you in your work at the help desk?
