Front desk agents and concierges are not the only hotel staff guests turn to for advice. Before any interview, make sure you’re familiar with local attractions and think about those that would best appeal to a variety of travelers.
Write a paragraph explaining how DHCP works?
Tell me your worst experience as a help desk assistant. How did you handle it?
Explain me how would you rate your problem solving skills?
Tell me how do you handle an angry customer?
Tell me what three qualities does the ideal help desk staff person possess?
Tell us what kind of people are your current users? Do you like them?
Tell me what does excellence in customer service mean to you?
Tell us how do you respond when you do not know the answer?
Tell me in which areas do you consider yourself to be a specialist?
Explain me how do you respond when you do not know the answer?
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