If you have done anything then you can mention to the interviewer like attending a seminar on mass communication, or any computer course. But it is still ok if you haven’t done related to position.
Tell me your worst experience as a help desk assistant. How did you handle it?
Explain me how would you rate your problem solving skills?
Tell me how do you handle an angry customer?
Tell me what three qualities does the ideal help desk staff person possess?
Tell us what kind of people are your current users? Do you like them?
Tell me what does excellence in customer service mean to you?
Tell us how do you respond when you do not know the answer?
Tell me in which areas do you consider yourself to be a specialist?
Explain me how do you respond when you do not know the answer?
Tell us how important is customer service for you?
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