If it is something that is clearly my fault, I will apologize, try to make up for the damage caused and proactively look for ways not to let it happen again.
Tell me in which areas do you consider yourself to be a specialist?
Explain me how do you respond when you do not know the answer?
Tell us how important is customer service for you?
Tell us how do you handle irate customers?
Explain me how you deal with the frustrated customer?
Tell us how good are you at solving problem on phone?
Explain me why do you want this job?
How would you rate your problem solving skills?
How would you fix the problem if someone finds that their internet connectivity is down?
How will you troubleshoot if a user is unable to boot windows?
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