⟩ As the airline industry is changing, there are different issues and problems that become center stage. What do you think is the biggest challenge for this job?
I think there are several challenges in airport customer service. One of the biggest issues that passengers are struggling with is the increasing amount of security that comes along with air travel. Another challenge involves more restrictive baggage amounts and weight limits. My challenge as a customer service agent is to be able to make guests feel welcome. I think it is important to do whatever I can to help passengers who are stuck in security line delays or have special circumstances.
