⟩ Tell us how you face the criticism?
Answer to this question will judge your level of patience, they want to check how positively you can take your criticism and how you deal with them without losing your temper.
Answer to this question will judge your level of patience, they want to check how positively you can take your criticism and how you deal with them without losing your temper.
Tell me how much important is customer service for you?
How would you handle the circumstances if a user calls with a technical issue with which you are completely unfamiliar?
IT Help Desk interview questions part 4
IT Help Desk interview questions part 3
Do you know what is ITIL?
Tell me how you keep your IT knowledge and skills up to date?
In what areas do you consider yourself to be a specialist?
When a caller says that he cannot log-in to his account what is the first thing that comes to your mind?
How do you make sure that you are able to communicate what you want to say to the customer?
Tell me how well-versed are you with troubleshooting hardware problems?