⟩ Tell us what motivates you for the help desk assistant job?
I like to communicate with people. Help desk assistant job is a type of job where you continuously interact with people and help them to solve their problems.
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Home Front Desk Representative
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More Questions for you:
How would you handle the circumstances if a user calls with a technical issue with which you are completely unfamiliar?
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Do you know what is ITIL?
Tell me how you keep your IT knowledge and skills up to date?
In what areas do you consider yourself to be a specialist?
When a caller says that he cannot log-in to his account what is the first thing that comes to your mind?
How do you make sure that you are able to communicate what you want to say to the customer?
Tell me how well-versed are you with troubleshooting hardware problems?
What is excellence in customer service?
