I am trained to remain calm at all times and to get to the root of the matter. If I get the opportunity to catch the culprit, I deal with him or her as the law dictates.
Tell us what do you do when a customer points out a big, known issue with your product or service?
Explain me how much experience do you have in the service industry? Can you describe your previous service responsibilities?
As you know our field Support Agent is always changing. As such, what have you done with regards to personal development when it comes as Support Agent?
Tell me after a calm morning, the queue is suddenly through the roof. You were hoping to go on break at noon, but your teammates need help tackling the surge. What do you do?
Explain me what is your experience with multitasking, and are you capable of handling multiple systems/chats at once?
Suppose in a situation where you couldn’t get the customer exactly what they wanted. What did you do to ensure their satisfaction?
Explain me about a time where you have used feedback of your performance from a supervisor, colleague, or customer in order to make a change for the better?
Explain me what is more important, the speed at which you wrap up a chat, or solving the customer’s issue in a single interaction? Why is that so important?
Can you explain are you a team player?
Tell me about a time where you have had a good experience as a customer, talking to a customer service representative. What made that experience so good?
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