The most effective customer service teams tend to value first contact resolution before above many other metrics. This is because customers who have to make repeat contact will not only be considerably less satisfied – they will also end up increasing the queue and ultimately taking up more time and resources.
Suppose a key contractor has told you that they are going to be late filling your order, but your client wants to speed up the project. How do you resolve the situation?
As you know we are the fast moving company and things are always changing, how do you think you will fit in with our ever changing and fast paced environment?
Explain me why do you want to leave your current employer as Trainee Manager?
Tell us what is your biggest weakness as Trainee Manager?
Tell us do you have any queries to be answered?, or Do you have any questions for us?
Explain me what is your management style when it comes to handling an entire branch?
Can you tell us what is your definition of failure?
Explain me what has been your biggest success so far in your career?
Explain what do you dislike about your present job?
Explain me what challenges are you looking for in this role?
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