It's essential that you do look at the company website before any interview if you're serious about the job. If for some reason you didn't take a look, don't lie, but it will look like you don't care about the role.
Explain me what is more important, the speed at which you wrap up a chat, or solving the customer’s issue in a single interaction? Why is that so important?
Can you explain are you a team player?
Tell me about a time where you have had a good experience as a customer, talking to a customer service representative. What made that experience so good?
Tell us what have you done at your current company to improve a process, save time, money or resources?
As you know in a traditional call center, you cannot hear a customer’s tone over live chat. What are some of the cues that you can look for over live chat to know how a customer is feeling?
Can you explain us about an experience you’ve had with a really irate customer. How did you handle it?
Do you know communication is at the heart of this position. Are you confident in your abilities to interact with customers successfully every time?
Tell us successful employees in this field employ a strategy for remaining organized and keeping many tasks straight. How do you approach this problem?
Explain me about your previous work experience in customer service as Support Agent?
Tell us in your opinion, what makes for great customer service?
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