I think the first step is to stay calm and express to the customer that you understand them. I think it’s also important to remember that it isn’t personal, and the best way to de-escalate the situation is to work towards a solution.
How I should respond the question about Challenging Experience?
Why interviewer asked to describe a specific difficult work related situation that you have faced in your previous job and how you handled it?
What is your most Challenging Experience in customer service field?
How to answers the question about challenging experience?
Tell me how would you deal with a colleague at work with whom you seem to be unable to build a successful working relationship?
Suppose if you realized at deadline time that a report you wrote for your boss or professor was not up to par? What would you do?
What would you do if in a training session, you find that the trainer has a thick accent, and you can't understand what's being said?
Suppose if you believed strongly in a recommendation you made in a meeting, but most of your co-workers shot it down? How would you handle it?
Tell me what would you do if the priorities on a project you were working on changed suddenly?
How you would handle the situation if you met resistance when introducing a new idea or policy to a team or work group?
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