☛ What software programs are you familiar with?

☛ What tools have you used to record details from your calls?

☛ How large was the customer database at your previous company?

☛ What do you know about our customers?

☛ Describe a time you solved a problem with a coworker.

☛ Describe a time you worked with a team to achieve a common goal.

☛ How do you manage your time? How many calls per hour do you usually make on a campaign?

☛ Describe a time you calmed down an angry customer.

☛ How do you manage stress after talking to difficult customers?

☛ Describe a time you successfully upsold a customer.

☛ What’s your approach to delivering great customer service?

☛ If you don’t know the answer to a customer’s question, what do you do?

☛ What would you do if you were on the phone with a customer while experiencing a system crash?

☛ This job tends to be repetitive. How do you stay motivated? What do you hope to get out of this job?