⟩ How do you deal with employee handbook policies that have contradictory values?
If the handbook is inadequate, there are several other ways to deal with contradictions such as
★ Consider past practice.
✫ Consider joint recollection of what the parties intended to mean when the handbook was written.
✫ Consider letters of understanding that help explain the handbook policies.
✫ Consider what other arbitrators, companies, or court cases have done in that, or similar, situations.
✫ Consider costs (financial, social, ethical, etc.) of doing things in different ways.
Consult with management and human resource management concerning potential contradictory policies.
