The important features of a good grievance handling procedure are:

i.) It confirms with existing legislation

ii.) It is fairly acceptable to all – it provides justice to the employees, reasonable authority to the manager and allows adequate participation of the union.

iii.) It is simple and easily understood by all. Employees have sufficient information about the process and the authorities who can be approached in case of a problem.

iv.) It is not a very long process

v.) It is prompt and quick – takes as little time as possible.

vi.) The supervisors and union leaders are well trained to handle it.