This is an opportunity to show that you understand what is going to be required of you and a chance to sell yourself. Identify the key characteristics that are needed to perform well, but more importantly, back this up with example of your competency in these areas.
What steps do you take for solving a technical problem?
What tools are most helpful to you when trouble shooting and solving a problem?
Would you be willing to take training or classes to improve your technical skills?
What is your expected period for an average call?
Would you say that you are hands-on type of person?
Have you used any of our products or similar products/competitors?
What technical skills do you possess that would benefit our company?
What have you done to improve your technical support knowledge in the last year?
What do you know about our products and company?
Tell me about your basic technical experience and qualifications?
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