⟩ Explain what are the factors that contribute to projecting a positive image of yourself to the customer?
In the telemarketing industry it is critical that you know how to use your voice and choose your words to project a positive image while placing or taking a call. Factors that impact image over the telephone are:
► Vocal quality
► Vocal tone
► Rate of speech
► Pitch of the tone
► Attitude
► Body language
► Use of appropriate words