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⟩ Explain what are the factors that contribute to projecting a positive image of yourself to the customer?

In the telemarketing industry it is critical that you know how to use your voice and choose your words to project a positive image while placing or taking a call. Factors that impact image over the telephone are:

► Vocal quality

► Vocal tone

► Rate of speech

► Pitch of the tone

► Attitude

► Body language

► Use of appropriate words

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