⟩ What is meant by relationship?
A relationship in CRM is anything that connects two partners
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In CRM, Who is a customer?
What is the full form of CDO?A) Common Data Objects
Select the correct answers based upon the statements below I. Cdochoicelist – contains all items in choice list II. CDOUserChoiceList – generates the list for the user defined choice listA) IB) IIC) Neither of the aboveD) Both a and b
What does the term management mean?
The use of the iSupport application in the ClarifyCRM is (Multiple choice)A) Enable agents to work on the support and part request objectsB) Manage accounts, leadsC) To work on creation, assignment, dispatch and acceptance of the work cases.D) Manage Field services which require clear logistics order operations
Which of the following statements about the ClarifyCRM Business Objects (CBO’s) is trueA) These are Generic Business objects that can be instantiated to access any ClarifyCRM database table or viewB) They combine workflow, activity logging and processing of database objectsC) Designed for use in web applications and interfaces to other applications which support COM or Java beansD) They are used to manage the complete order delivery service.
Which of the following is true about the auto destination servlets in ClarifyCRMA) Specify the rule_type parameter within the web.xml fileB) Uses the auto destination rules stored in the table_ruleC) Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.D) They are used to start the communication without instantiating the interactionExplanation AutoDestinationServlet is used for routing workflow objects such as case, Change Requests,Sub cases to users according to pre-defined rules.
Controller servlet can be customized.A) TrueB) False
The use of the Sales application in the ClarifyCRM is (Multiple choice)A) Enable agents to work on the sales objectsB) Manage accounts, leadsC) Manage opportunitiesD) Manage Field services
How to design test cases for Clarify CRM?
